Quo Review • Updated September 2026Quo Review: Pricing, Features, Costs & Expert Buying Advice
Quo—formerly OpenPhone—is a next‑generation communication platform built for businesses that demand clarity, reliability, global reach, shared calling, texting, AI-powered workflows and integrations. Quo provides phone numbers specifically for the US, Canada, and North American toll‑free options.
At the same time, Quo empowers users with international calling support to many countries worldwide, making it a versatile solution for both local and global communication needs. International calls outside the US and Canada are generally charged separately based on the destination. This review explains its pricing, international calling model, call quality, AI, integrations and the costs businesses should check before choosing a plan.
Is Quo Worth It in 2026?
Quo is particularly attractive for teams that want a modern shared phone workspace rather than a complex traditional PBX. Starter begins at $19/user/month ($15 annually), includes one new or ported number per user, and supports calling and messaging across US and Canadian numbers. Business adds AI call summaries/transcripts, HubSpot and Salesforce integrations, transfers and analytics. Scale adds AI call tags, advanced call flows and higher automation/integration capacity.
What Is Quo?
Quo is the new name for OpenPhone. The product remains a cloud business phone system focused on collaborative customer communication: teams can share numbers, see conversation history, call and text from desktop/mobile apps, and connect phone activity with CRM and workflow tools.
Quo is particularly design for those who are looking for USA, Canada and toll free numbers. Yet Quo supports international outbound calling to many countries, with destination-based rates outside the US and Canada. For the technology basics, see What Is VoIP?.
Why teams shortlist Quo
- Shared business numbers and conversation history
- US, Canadian and toll-free number options
- Unlimited US/Canada calling and messaging subject to policy
- AI summaries and transcripts on Business+
- CRM integrations
- Call flows, IVR and analytics on higher plans
- Desktop, web and mobile applications
How Much Does Quo Cost?
Quo currently publishes Starter, Business and Scale pricing, with an Enterprise option available through sales. Annual billing is cheaper than monthly billing.
Starter
$19/user/month monthly.
- 1 new or ported number/user
- Calling & messaging to US/Canada
- Voicemail transcripts
- Scheduled messages
- Auto-replies
- Snippets
- Zapier integration
Business
$33/user/month monthly.
- Everything in Starter
- AI call summaries & transcripts
- Call transfers
- Group calling
- Phone menus / IVR
- Call analytics
- HubSpot & Salesforce
Scale
$47/user/month monthly.
- Everything in Business
- AI call tags
- Advanced call flows
- Priority support
- Higher integration/API limits
- Higher automation capacity
Enterprise
Contact sales for a tailored agreement.
- Everything in Scale
- Dedicated account management
- Priority onboarding/support
- Custom contracting
- Enterprise requirements
A Practical Choice for Businesses Looking for US, Canadian & Toll-Free Numbers
Quo is a practical option for businesses that want a professional phone presence in the United States or Canada. You can choose local numbers with available area codes to build a familiar presence in the markets you serve, or use a North American toll-free number when you want one recognizable business number for customers across a wider region.
US Local Numbers
Choose an available US number with a relevant area code for your city or target market. This can give sales and support teams a familiar local contact point without relying on employees' personal phone numbers.
Canadian Local Numbers
Businesses serving Canadian customers can use an available Canadian number and area code for a more familiar point of contact. Calls and messages can stay within the shared Quo workspace as the team grows.
North American Toll-Free Numbers
A toll-free number can give your business one consistent and recognizable contact number across multiple locations or markets. It can work especially well for customer service, sales lines and marketing campaigns where customers need an easy number to recognize and remember.
Quo Features: What Should You Evaluate?
| Area | What Quo Offers | What I Would Test |
|---|---|---|
| Calling | Business calling, voicemail, transfers, group calling and routing depending on tier. | Inbound quality, transfer behavior, missed calls and mobile handoff. |
| Shared numbers | Multiple teammates can collaborate around a business number and shared conversation history. | Ownership, internal comments and whether two agents can work without duplication. |
| AI | Business includes AI call summaries and transcripts; Scale adds AI call tags and more advanced workflows. | Accuracy with your calls and whether summaries reduce CRM/admin work. |
| IVR & routing | Phone menus and group calling on Business; advanced call flows on Scale. | Recreate open/closed hours, departments, overflow and escalation. |
| Messaging | Business texting, scheduled messages, auto-replies and snippets. | Registration, throughput, team ownership and your actual message volume. |
| Analytics | Call analytics on Business and higher plans. | Confirm managers get the activity and performance data they actually need. |
How Reliable Is Quo?
Quo operates as a cloud phone service, so actual voice quality depends on both its service and your local internet/network conditions. Independent G2 reviews frequently praise ease of use and day-to-day calling/texting, while critical feedback can include occasional call quality, connectivity or mobile-app issues.
Before migrating an important number, test your normal office Wi-Fi, remote staff and mobile workflow. Our VoIP reliability guide explains how latency, jitter and packet loss affect calls.
My reliability test
- Test inbound and outbound US/Canada calls.
- Call your top international destinations.
- Compare Ethernet and Wi-Fi.
- Test mobile data and remote users.
- Test transfers, IVR and voicemail.
- Track failed or degraded calls for a week.
How Well Does Quo Fit Your CRM and Workflow?
Quo supports integrations with tools such as HubSpot, Salesforce, Slack, Zapier and Gong, while its API and webhooks support custom workflows. Plan requirements and automation limits differ, so an integration logo alone does not prove your exact workflow will work.
HubSpot & Salesforce
Business and higher plans are designed to connect phone activity with CRM workflows, reducing manual activity entry.
Zapier
Starter includes Zapier integration, useful for connecting phone events with a broader software stack.
API & automation
Scale raises automation/integration limits for teams building more advanced processes.
Use our VoIP CRM integration guide to create a practical test checklist.
Can Quo Scale Beyond a Small Team?
Team phone workspace
Shared numbers and history let customer communication stay visible as more teammates join.
Advanced workflows
The Scale tier adds AI tags, advanced call flows, priority support and higher integration capacity.
Custom support
Enterprise adds dedicated account management and a more tailored onboarding/support relationship.
Quo can scale well for collaborative sales and support teams, but organizations needing complex global numbering, a full enterprise contact center or extensive country-specific telephony should validate those requirements separately.
Quo Ratings Across Independent Review Platforms
G2
3,663 reviews when checked September 2026. Quo remains listed in review ecosystems under the OpenPhone product history/name.
Trustpilot
678 reviews when checked September 2026. Reviews include both strong praise and critical customer-service/technical experiences.
Do not average these scores. The review populations and methodologies differ, and some listings still use the OpenPhone name following the rebrand to Quo.
Independent review signal: G2 reviewers frequently highlight usability, shared communication and calling/texting convenience, while critical reviews can mention connectivity, app behavior or support experiences. See G2 for the current review stream.
What Quo Customer Stories Show
Quo/OpenPhone customer stories are vendor-published examples. They can illustrate workflows, but their outcomes should not be treated as guaranteed results.
AirGarage
Quo's customer materials show how a distributed parking-operations business uses a shared business-phone workflow to keep customer communication accessible to its team.
Gumroad
OpenPhone/Quo has featured Gumroad among customer examples, illustrating how modern online businesses can use a cloud number instead of a traditional office-phone setup.
Growing teams
The recurring use case across customer material is centralizing calls and texts so customer history belongs to the business rather than one employee's personal phone.
Where Quo Is Strong—and What to Check
Pros
- Modern, collaborative phone workspace
- US, Canadian and toll-free business numbers
- International outbound calling supported
- One new/ported number included per user
- Shared numbers and customer history
- Strong current G2 rating
- AI summaries/transcripts on Business+
- HubSpot, Salesforce and automation integrations
Cons / considerations
- No local phone numbers outside the US/Canada
- International calling has destination-based rates
- Advanced routing and AI require higher tiers
- Additional phone numbers cost extra
- Messaging registration/usage policies matter
- Some reviews report occasional technical/support issues
- Not a full global-number or enterprise contact-center replacement
How I Would Evaluate Quo Before Buying
1. Map your numbers
Confirm that US, Canada or toll-free numbering covers your inbound identity requirements.
2. Price overseas calls
List your top international destinations and calculate the destination rates before migrating.
3. Connect your CRM
Test activity logging, contact context and the workflow your agents actually use.
4. Pilot call quality
Test office, remote and mobile calls plus your most common international routes.
5. Model messaging
Include registration, messaging volume and additional-number costs in your budget.
6. Test collaboration
Have multiple teammates share a number and judge ownership, history and handoff.
Quo Is Not Trying to Be Every Type of VoIP Provider
| Requirement | Fit | Why |
|---|---|---|
| US/Canada small business phone | Strong fit | Core numbering and communication model is built around US/Canada teams. |
| Shared sales/support number | Strong fit | Shared history and collaborative workflows are central to the product. |
| Calling customers overseas | Supported | International outbound calls are available at destination-based rates. |
| Local UK/EU/Asia phone numbers | Not the fit | Quo currently focuses its number offering on US, Canada and North American toll-free. |
| Complex enterprise contact center | Evaluate carefully | Quo has advanced workflows, but dedicated CCaaS platforms may offer deeper contact-center functionality. |
Useful VoIPCalling.com Research
VoIP Features
Understand IVR, call routing, recording, voicemail and other business-phone capabilities.
Explore VoIP features →VoIP Reliability
Learn what affects cloud-call quality before moving your business numbers.
Read reliability guide →VoIP + CRM
Plan how phone activity should connect to your customer records and sales workflow.
Read CRM guide →Frequently Asked Questions About Quo
How much does Quo cost in 2026?
Quo Starter costs $19 per user/month monthly or $15 annually. Business costs $33 monthly or $23 annually, and Scale costs $47 monthly or $35 annually. Enterprise pricing is custom.
Is Quo the same as OpenPhone?
Yes. OpenPhone rebranded as Quo. The business phone product and customer base continue under the Quo brand.
What countries does Quo provide phone numbers in?
Quo currently provides US, Canadian and North American toll-free phone numbers. It does not currently offer local phone numbers in countries outside the US and Canada.
Does Quo support international calling?
Yes. Quo supports international outbound calling to many destinations even though its own phone-number inventory is focused on the US, Canada and North American toll-free numbers. International calls are billed according to destination rates.
Does Quo include unlimited calling?
Quo plans include calling and messaging to US and Canadian numbers, subject to its fair-use and messaging policies. International calls use separate destination-based rates.
Does Quo have AI features?
Yes. Business includes AI call summaries and transcripts, while Scale adds AI call tags and more advanced workflow capabilities.
Does Quo integrate with HubSpot and Salesforce?
Yes. HubSpot and Salesforce integrations are included on Business and higher tiers. Quo also supports Zapier and other workflow/integration options.
Is Quo good for small businesses?
Quo can be a strong fit for small and growing US/Canadian businesses that want shared calling and texting, a modern interface and team collaboration without a complex traditional PBX.
Ready to Compare Quo Plans?
Start with your user count, US/Canadian number requirements, international destinations and CRM workflow. Then compare Starter, Business and Scale based on the features your team will actually use.
View Quo Plans →Affiliate disclosure: VoIPCalling.com may earn a commission if you sign up through our referral link. This does not change the price you pay.