The best Broadvoice alternatives depend on the service being replaced. Shortlist RingCentral RingEX, Zoom Phone, Dialpad Connect, GoTo Connect and 8x8 Work for employee business calling. Add RingCentral RingCX when the requirement is a dedicated contact center comparable with GoContact.
Compare Broadvoice alternatives at the product level. b-hive cloud PBX, GoContact contact center and SIP trunking are different purchasing decisions. A cheaper employee seat does not establish equivalent agent tools or a replacement for your existing carrier connection.
These Broadvoice competitors are useful starting points for different workflows. A Broadvoice replacement should identify the users, numbers, routing, integrations and service responsibilities moving with it.
G2 Customer Ratings: RingEX 4.2/5 (1,519 reviews); Zoom Phone 4.6/5 (2,682); Dialpad Connect 4.4/5 (4,216); GoTo Connect 4.4/5 (1,422); 8x8 Work 4.2/5 (941); RingCX 4.4/5 (125). RingEX and RingCX have separate listings. Scores for employee products do not establish independent ratings for related contact-center packages.
Which Broadvoice Service Are You Replacing?
Start by separating employee telephony, contact-center operations and carrier service. Broadvoice alternatives should match the job your existing subscription performs.
Broadvoice presents b-hive as its unified-communications platform and GoContact as its contact-center platform. Its portfolio also includes SIP trunking and AI solutions. GoContact is part of the Broadvoice offering, so it is not an independent Broadvoice competitor.
Give Broadvoice competitors a list of employee seats, receptionists, queue agents, supervisors, phone numbers and integrations. Compare Broadvoice alternatives by the aim: fewer applications, better routing, lower usage costs or specialist customer service.
A Broadvoice replacement can change only the phone platform while other services continue. When comparing Broadvoice alternatives, document ownership of porting, devices, network configuration, application support and the retained PBX.
Broadvoice Alternatives Compared: Prices, Ratings And Evaluations
Use these Broadvoice alternatives as a workflow shortlist. The first five products focus on employee communications; RingCX is the dedicated contact-center option. Select Broadvoice alternatives in the appropriate category before comparing advertised prices.
| Provider | Best Fit | Plan Boundary | Pricing & Trial |
|---|---|---|---|
| A hosted employee suite beyond basic PBX calling. | RingEX is an employee suite; RingCX is separate. Match CRM, recording, analytics and administration tiers. | Core: $20/user/monthUSD, billed annually; US reference. Confirm numbers, usage, fees and local pricing.14-Day Free Trial — US offer for new subscribers; SMS excluded. Confirm line, usage and regional eligibility limits.Start 14-Day Free Trial | |
| Business calling for teams already using Zoom. | Phone differs from Contact Center. Confirm the Phone plan, Workplace dependency and regional numbers. | US & Canada Unlimited: $16/user/monthUSD, billed annually; $18 monthly. Added to Workplace Basic; regional offers differ.Free Trial Available — Zoom advertises a Phone trial; duration was not verified. Confirm plan, region, account eligibility and included service before activation.Start Free Trial: 1–50 UsersStart Free Trial: 50+ Users | |
| Employee calls with transcripts, summaries and follow-up tasks. | Connect differs from Support and Sell. Confirm the integration, support and administration tier. | Standard: $15/user/monthUSD, billed annually; $27 monthly. Confirm local numbers, calling, fees and integration tier.14-Day Free Trial — Connect offer; confirm country, account and number eligibility.Start 14-Day Free Trial | |
| Reception, branch schedules and everyday routing changes. | Phone System, CX and Contact Center differ. Price agent and supervisor requirements explicitly. | Request a current quoteSpecify country, package, users, destinations, hardware, support and commitment.Demo Available — an exact current Connect free-trial offer and duration were not verified.Request a Demo | |
| Employee communications across multiple offices. | Work differs from Contact Center and Teams connectivity. Confirm local service, numbers and calling scope. | Request a country-matched quoteSpecify countries, numbers, users, calling allowance, integrations and support.Demo Available — a generally available Work free trial and duration were not verified; agree any scoped pilot separately.Request a Demo | |
| A dedicated contact-center comparison against GoContact. | Match voice, digital channels, dialer modes, reporting, AI and implementation. RingEX trial terms do not apply. | From $65/user/month advertisedUS reference. Confirm billing term, minimum seats, calling, add-ons and full service scope.Demo Available — a current general RingCX free-trial offer was not verified. RingEX trial terms do not establish RingCX access.Request a Demo |
Information reviewed October 25, 2026. USD prices are US reference offers. Confirm country, billing term, user minimums, taxes, usage, devices and add-ons. Trial access can differ from the production tier. Demos, scoped pilots and refund policies are separate evaluation arrangements.
1. RingCentral RingEX: For A Broader Employee Suite
RingCentral RingEX belongs among Broadvoice alternatives when employees need calling, messaging and meetings in a hosted suite. Compare Broadvoice alternatives by daily workflow and the required administration tier.
Price: Core’s current US reference is $20/user/month billed annually. Ask Broadvoice competitors to confirm CRM access, recording, analytics, administration and numbers rather than assuming the entry plan covers everything.
Trial: the US offer verifies a 14-day free trial for new subscribers, with up to 20 lines and two desk phones. SMS is excluded. Ask Broadvoice competitors about usage limits, eligibility and hardware-return conditions.
Have Broadvoice competitors demonstrate a receptionist’s transfer, an unavailable colleague, a shared-number callback and the resulting call record. When assessing Broadvoice alternatives, identify the paid tier supporting each action.
Trade-off: RingEX differs from RingCX. A RingEX proposal should not be priced as a complete GoContact replacement without separately qualifying agent, supervisor and channel requirements.
2. Zoom Phone: For Businesses Already Working In Zoom
Zoom Phone merits consideration among Broadvoice alternatives when staff already use Zoom and want business calling in the same working environment. When assessing Broadvoice alternatives, check Phone entitlement separately from the meeting account.
Price: US & Canada Unlimited added to Workplace Basic is $16/user/month billed annually or $18 monthly. Other Workplace bundles, regional service and international destinations need their own costing.
Trial: Zoom officially advertises a Phone free trial. A general duration was not verified. Ask Broadvoice competitors to confirm expiry, country, account eligibility, number access and usage before activation.
Ask Broadvoice competitors to demonstrate caller identity, reception transfers, voicemail and mobile work. When evaluating Broadvoice alternatives, an existing Zoom Meetings account does not establish business-phone access.
Use the route for 1–50 users or the route for 50+ users. Our Zoom Phone review adds product context.
Trade-off: a Zoom-based Broadvoice replacement needs separate scope for a dedicated contact center. Phone’s price, review score and trial do not establish Zoom Contact Center entitlements.
3. Dialpad Connect: For Conversation Assistance And Follow-Up
Dialpad Connect is relevant among Broadvoice alternatives for employee calls, messaging, transcripts and summaries. Evaluate Broadvoice alternatives on the action after a conversation as well as the call itself.
Price: Standard’s current US reference is $15/user/month annually or $27 monthly. Pro’s annual reference is $25 and includes additional integration and support capabilities. Ask Broadvoice competitors to confirm the tier for your actual CRM action.
Trial: the Connect offer verifies 14 days. Ask Broadvoice competitors about country, account, number, usage and feature conditions, then compare production access.
Have Broadvoice competitors process the same customer conversation, handle unfamiliar terminology and attach the result to the correct record. Assess Broadvoice alternatives by permissions and the manual corrections still required.
Trade-off: Connect, Support and Sell are separate products. A Dialpad-based Broadvoice replacement for employee calls does not establish equivalent GoContact dialer modes, agent management or digital-channel handling.
4. GoTo Connect: For Reception And Branch Routing
GoTo Connect is worth assessing among Broadvoice alternatives when reception and branch call flows drive the decision. Evaluate Broadvoice alternatives with the administrator who maintains schedules and routing.
Price: request a current country- and package-specific quote. Phone System, CX packages and Contact Center differ. Ask Broadvoice competitors to include users, destinations, devices, integrations, support and specialist supervisor requirements.
Evaluation: official Connect material offers demos. A generally available exact-product free trial and duration were not verified, so the table uses a demo CTA.
Ask Broadvoice competitors to show a holiday override, a busy queue, overflow to another location and a missed-call investigation. Compare Broadvoice alternatives by changes administrators can make without supplier assistance.
Trade-off: basic queues and reception routing do not establish every advanced reporting or agent feature. Our GoTo Connect review provides further context for the proposed package.
5. 8x8 Work: For Employee Communications Across Offices
8x8 Work belongs among Broadvoice alternatives for employee calling, meetings and messaging across locations. Qualify Broadvoice alternatives by service and administration in each country.
Price: obtain a current Work proposal covering countries, numbers, users, calling allowance, integrations and support. Historical package prices do not establish the cost of a new deployment.
Evaluation: official material offers demos. A generally available Work free trial and duration were not verified. Ask Broadvoice competitors to agree pilot scope and commercial conditions separately.
Have Broadvoice competitors demonstrate inter-office transfers, local opening hours, mobile use and centrally accessible reporting. When comparing Broadvoice alternatives, identify tasks requiring a local administrator.
Trade-off: Work, Contact Center and Teams connectivity need their own scope. An 8x8-based Broadvoice replacement should distinguish employee licences from specialist customer-service tools and country-specific telecom requirements.
6. RingCentral RingCX: A Dedicated GoContact Comparison
RingCentral RingCX is the specialist contact-center choice in this Broadvoice alternatives shortlist. Compare it with GoContact using agent work, channel continuity and supervisor outcomes.
Price: current US official material advertises RingCX from $65 per agent/month. Ask Broadvoice competitors for complete quotes covering term, minimums, usage, AI, workforce tools, integrations and implementation.
Evaluation: demos are available. A current general RingCX free-trial offer and duration were not verified. RingEX’s 14-day trial does not establish RingCX access.
Ask Broadvoice competitors to handle an inbound voice request, a digital follow-up and an outbound task using the proposed licences. Test Broadvoice alternatives against the customer record, agent state, supervisor view and reporting result.
Trade-off: a RingCX-based Broadvoice replacement is a contact-center project. It does not automatically replace every employee phone, desk device or SIP trunk in the wider business. Our RingCX review explains the product separately from RingEX.
Metered Versus Unlimited: Compare Your Traffic Before Seat Prices
Broadvoice alternatives can look cheaper or more expensive depending on the usage model. The official b-hive page lists Metered at $10/user/month, with domestic calling at $0.029/minute, Standard at $18 and Pro at $23. Confirm your quote’s term, fees, allowances and included destinations.
Illustrative calling-only calculation: the $8 difference between Metered and Standard equals about 276 minutes at $0.029/minute. This is arithmetic on the displayed figures, not a complete plan-equivalence threshold: included features, message charges and actual billed traffic differ.
Ask Broadvoice competitors to model quiet, ordinary and peak months. Price Broadvoice alternatives with shared numbers, toll-free usage, international destinations and separately billed messages. Ask Broadvoice competitors about rounding and pooled allowances.
A Broadvoice replacement should fund the paid features each person needs. A lightly used common-area phone and an employee handling customer calls all day may justify different arrangements.
Compare GoContact Workflows With Contact-Center Licences
When evaluating Broadvoice alternatives for GoContact, begin with the agent journey rather than an employee phone plan. Broadvoice’s contact-center portfolio includes omnichannel work, dialer functions, scripting and self-service.
Give Broadvoice competitors the required voice and digital channels, outbound calling modes, scripts, CRM actions, recording rules and supervisor tasks. Ask Broadvoice competitors which components are included, optional or subject to approval.
- Agent: receive context, change status, complete the interaction and record the outcome.
- Supervisor: inspect queues, assist agents and investigate service exceptions.
- Administrator: change a script, route or permission and track the effect.
- Analyst: reconcile abandoned calls, callbacks, transfers and completed customer requests.
For a contact-center Broadvoice replacement, request a written licence matrix covering agents, supervisors, administrators and any AI consumption. When assessing Broadvoice alternatives, do not assume every employee needs the same specialist entitlement.
A SIP-Trunk Change Is A Different Project
Broadvoice alternatives for SIP trunking should be evaluated as carrier and infrastructure options. Broadvoice markets SIP trunking separately from its hosted b-hive platform.
If you retain an existing PBX, define numbers, concurrent calls, supported connection methods, routing, resilience and responsibility for configuration. Employee-suite prices for these Broadvoice alternatives are not SIP-trunk quotes.
Ask Broadvoice competitors how a retained PBX would connect, who manages interoperability and what happens during a failed connection. Confirm which party handles a carrier incident versus an application problem.
A partial Broadvoice replacement may change the trunk while retaining the PBX, or move employees to hosted calling. Compare Broadvoice alternatives using the same maintenance and support assumptions.
Price The Whole Deployment By User Role
Compare Broadvoice alternatives with a role-based cost worksheet. Separate employee phones, reception, service agents, supervisors and common-area devices before multiplying an advertised rate.
Subscription illustration: 20 b-hive Pro seats at the displayed $23 reference equal $460/month. Twenty RingEX Core seats at $20 equal $400/month at its annual-billing equivalent. The $60 gap does not establish a saving because features, terms, usage, hardware and implementation differ.
Ask Broadvoice competitors to itemize numbers, calling, SMS, fax, recording, retention, integrations, onboarding, hardware and support. For contact centers, add channel scope, dialer functions, AI allowances and supervisor licences.
A complete Broadvoice replacement proposal should show first-year and renewal costs, seat-change rules, remaining incumbent commitments and a service-overlap budget. Compare annual commitments with annual commitments rather than only their monthly equivalents.
Test Shared Numbers, Mobile Calls And Customer Records
Evaluate Broadvoice alternatives using the business identity customers recognize. Test an inbound shared number, a receptionist transfer, a mobile callback and the resulting voicemail or customer record.
Ask Broadvoice competitors to show who owns a missed interaction and how another employee sees the follow-up. Specify whether messages are personal, shared or attached to a customer account.
For a proposed Broadvoice replacement, verify SMS registration and activation separately from placing voice calls. A successful call does not prove that messaging, caller-name display or every integration is production-ready.
Test Broadvoice alternatives on actual device models and supported operating systems. Check headset controls, desk-phone transfer keys, permissions and mobile data behavior before committing to a rollout.
Use Exact-Product Trials And Scoped Pilots
Broadvoice alternatives offer different evaluation routes. RingEX has a verified 14-day US offer, Dialpad Connect verifies 14 days, and Zoom Phone advertises a trial without a general duration confirmed. GoTo Connect, 8x8 Work and RingCX are listed with demos.
Broadvoice’s own pricing FAQ describes guided demos and scoped pilots for qualified opportunities, with project-specific proof-of-concept discussions. That does not establish a generally available self-service free trial or a standard duration.
Ask Broadvoice competitors to state the exact product, country, duration, enabled tier, included usage and conversion terms. Compare the evaluation environment with the configuration being purchased.
During a Broadvoice replacement pilot, include an employee, receptionist, administrator and any specialist agent or supervisor. Compare Broadvoice alternatives by task outcomes and unresolved limitations. A refund policy or an add-on trial does not establish free access to another product.
Migration Checklist: Move Numbers And Workflows Deliberately
Before selecting Broadvoice alternatives, inventory every number, assigned user, device, route, queue, integration and retained recording. Confirm account access and the people authorized to approve changes.
- Qualify: receiving-provider eligibility for local, toll-free and other required numbers.
- Pilot: temporary numbers and representative office or mobile networks.
- Rebuild: schedules, routing, permissions, emergency locations and customer workflows.
- Preserve: usable exports and continuing retrieval of required records.
- Transfer: written dates, overlap, support coverage and a contingency plan.
- Close: residual numbers, final billing, device obligations and remaining contracts.
Ask Broadvoice competitors what can actually be imported. Number porting does not recreate call routing, migrate every recording or close the old agreement.
Cancel only after the Broadvoice replacement passes acceptance checks and the required transfers are complete. When moving to Broadvoice alternatives, maintain business-critical records for the necessary period.
When Staying With Broadvoice Is Reasonable
Keep Broadvoice when it meets essential requirements and Broadvoice alternatives cannot demonstrate enough benefit to justify transition cost. A plan adjustment or corrected workflow may solve a narrower issue.
Compare Broadvoice competitors with a current incumbent proposal using the same country, roles and traffic. Before choosing Broadvoice competitors, ask your supplier about unclear charges and configuration changes.
A partial Broadvoice replacement can suit one department, but define cross-platform transfers, shared-number ownership, customer records and support escalation. Several working applications still need a coordinated service process.
How We Selected These Broadvoice Alternatives
We reviewed official product, pricing and evaluation material, checked exact G2 listings and separated employee calling from contact-center and SIP requirements. Selection of Broadvoice alternatives reflects workflow fit rather than treating the lowest seat price as a universal winner.
This is a research-based comparison, not a hands-on call-quality test or completed migration. Validate Broadvoice competitors with your own users, countries, network, devices and integrations before purchase.
Frequently Asked Questions
What Are The Best Broadvoice Alternatives?
RingEX, Zoom Phone, Dialpad Connect, GoTo Connect and 8x8 Work are useful employee-phone options. RingCX is a dedicated contact-center comparison for GoContact requirements. Choose by the product and workflow being replaced.
Which Broadvoice Competitors Offer Free Trials?
RingEX verifies a 14-day US offer, Dialpad Connect verifies 14 days and Zoom Phone advertises a free trial without a general duration confirmed. GoTo Connect, 8x8 Work and RingCX are shown with demos. Confirm country and account eligibility.
Is GoContact An Independent Broadvoice Alternative?
No. GoContact is Broadvoice’s contact-center platform. Compare Broadvoice alternatives against GoContact’s agent requirements when that is the service you need to replace.
Is The Lowest Per-User Price Always The Cheapest?
No. Usage, destinations, messages, paid features, minimums and contract terms change the total. A Broadvoice replacement should compare complete role-based costs rather than only the advertised seat rate.
Can I Keep My Existing Business Numbers?
Usually, subject to number ownership, country and receiving-provider eligibility. Ask Broadvoice competitors to validate each number before scheduling a port. Keep the existing service active until the transfer is confirmed.
Can I Retain My PBX And Change Only The Carrier?
Potentially, if the retained system and receiving service are compatible. Evaluate Broadvoice alternatives for SIP trunking separately from a full hosted-phone migration, including configuration and incident ownership.
Customer Feedback: Administration, Support And App Navigation
A GoTo Connect G2 review dated May 5, 2026, rated 5/5, appreciates administration and setup assistance but reports frustration with support contact options. Test those tasks when evaluating Broadvoice alternatives; the report is an individual experience, not a universal support policy.
A Dialpad Connect G2 review dated August 14, 2026, rated 4.5/5, values keeping calls and messages together but describes occasional slowness and loading problems. Ask Broadvoice competitors to demonstrate everyday navigation during a busy session.
These examples help define acceptance tasks for a Broadvoice replacement. They do not establish the results of your own deployment or every capability in the quoted package.
Affiliate Disclosure: VoIPCalling.com may earn a commission if you purchase through affiliate links, at no extra cost to you. Recommendations reflect our editorial assessment of provider information, costs and suitability.
