Best Bitrix24 Alternatives & Competitors

Decide Whether CRM, Calling Or The Whole Workspace Must Move

Bitrix24 alternatives address several different projects. A sales team may primarily need easier contact and deal management. Another team may want better calling while retaining its records. A wider business may need to replace projects, collaboration and automation as well as CRM. Shortlists of Bitrix24 alternatives therefore need different scopes and costs.

Ask Bitrix24 competitors to identify the modules they supply directly and those needing another product. When assessing Bitrix24 competitors, include pipeline stages, permissions, tasks, files, email, websites, forms, invoices and approvals where they are actually used. A feature labelled CRM does not establish an equivalent replacement for the entire workspace.

A Bitrix24 replacement for a heavily customised on-premise installation also needs a deployment review. Cloud subscription prices should not be treated as the cost of replacing server-side code, custom integrations or administration. For shortlisted Bitrix24 alternatives, record what the current deployment does before selecting a standard hosted edition.

For Bitrix24 alternatives, define one measurable improvement: staff can find the correct customer, complete a follow-up or change a sales stage without duplicated work. Have Bitrix24 competitors demonstrate it using the real workflow. Extra features are useful when they solve the stated problem rather than simply expand the checklist.

Compare Organisation Pricing With The Seats You Actually Need

Bitrix24 alternatives need a fair pricing baseline. The current Bitrix24 cloud pricing page lists Basic at US$49 per organisation monthly on annual billing or US$69 monthly, including five users. Standard lists US$99 annually or US$144 monthly with fifty included users; verify the selected lineup and checkout before pricing Bitrix24 alternatives.

Bitrix24 competitors charging per person should be compared using actual paid users and required editions. A five-person Zoho CRM Standard calculation at US$14 per user monthly on annual billing is US$70 monthly-equivalent for CRM licences. This comparison of Bitrix24 competitors excludes the selected calling setup and does not establish feature equivalence with Bitrix24 Basic.

A Bitrix24 replacement can look inexpensive for a small sales team but cost more when the business licenses many occasional users. Conversely, a large included-user allowance is less valuable if only a few staff need CRM. When costing Bitrix24 alternatives, count sales users, supervisors, administrators and occasional collaborators separately before selecting the account structure.

For Bitrix24 alternatives, include CRM, calling, numbers, integrations, storage, migration and the other applications that must remain. Keep currencies, tax, annual prepayment and renewal explicit. For Bitrix24 competitors, a per-organisation subscription, a per-seat licence and a prepaid calling balance are different billing units.

Bitrix24’s CRM Trial And Phone Costs Are Separate

Bitrix24 alternatives should be compared with how calling is currently connected. Bitrix24 supports number rental through its built-in provider, a SIP connector to a PBX, or a REST-based marketplace application. For Bitrix24 alternatives, each route can have different costs, supported devices and responsibility for call handling.

Its fifteen-day cloud trial guidance says telephony must be paid separately and is unavailable on the Free plan after trial access ends. Bitrix24 competitors should distinguish a trial of CRM features from free numbers or unrestricted external calling. When budgeting for Bitrix24 alternatives, rented-number charges can remain relevant even when account functionality changes.

A Bitrix24 replacement decision should also separate the SIP connector’s sixty-minute testing allowance from the platform trial. The connector is separately licensed for continued outgoing calls and forwarding; the connected PBX operator still has its own call charges. When comparing Bitrix24 competitors, no universal current connector price should be assumed across regions.

For Bitrix24 alternatives retaining the CRM, the official SIP-versus-REST comparison is important. A REST application does not provide the same browser, Messenger and mobile calling path as the SIP connector. The documented REST route uses a separate softphone or SIP phone; ask Bitrix24 competitors to confirm the actual application’s supported behaviour.

Five Options With Clear CRM And Calling Boundaries

These Bitrix24 alternatives include CRM-led products and more focused calling options. Zoho, Freshsales and HubSpot merit a sales-database evaluation. Zadarma connects its PBX to Teamsale. KrispCall is included for a calling-layer change with the CRM separately retained or selected. Match the scope of Bitrix24 competitors before interpreting a starting price.

The Bitrix24 competitors below retain verified product labels, currencies and evaluation qualifications. For these Bitrix24 alternatives, a score for one component is not applied to a bundle. Trial terms appear directly above the matching CTA, with free CRM access distinguished from a timed calling trial.

Bitrix24 alternatives: CRM scope, calling dependencies and evaluation terms

Provider	Best Fit	Plan Boundary	Pricing & Trial
Zoho CRM + Optional Zoho Voice G2: Zoho CRM★★★★★★★★★★4.1/5	CRM-led replacement with separately selected calling and other Zoho applications.	CRM and Voice are separate products. Compare built-in CRM telephony with the required Voice integration; contact sync and PhoneBridge entitlements differ. Projects and wider workspace tools need separate scope.	CRM Standard: US$14/user/monthAnnual reference. Voice, numbers, calls and required extra applications cost separately. Solo’s free Voice subscription is not a complete integrated CRM-and-phone quote.15-Day CRM Free Trial — up to 3 trial users. Zoho Voice has a separate 15-day trial with restricted outbound testing; full number/inbound functionality needs the applicable paid setup.Start 15-Day CRM Free Trial
Freshsales G2: Freshsales★★★★★★★★★★4.5/5	Sales teams wanting CRM records and calling close together.	Growth includes chat, email and phone features. Pro adds capabilities such as scoring, territories and sales sequences. Verify calling credits, numbers and the required integration; Freshsales Suite is a separate scope.	Growth: US$9/user/monthBilled annually. Pro: US$39; Enterprise: US$59 per user/month annually. Phone usage, numbers, add-ons and taxes can change the total.21-Day Free Trial — no credit card required. Confirm the issued edition, phone credits, numbers and conversion. The CRM trial does not establish unlimited free calling.Start 21-Day Free Trial
HubSpot Sales Hub G2: HubSpot Sales Hub★★★★★★★★★★4.4/5	CRM-led sales teams prioritising deal visibility, follow-up and a wider app ecosystem.	Calling and advanced automation depend on paid edition, seat, supported country and limits. Marketing, service and other Hubs have separate scope. Free CRM access is different from a fully licensed calling workflow.	Starter catalogue: US$20/seat/monthEligible new-customer Starter offers advertise US$7 with annual prepayment or US$10 monthly. Confirm offer length, renewal, included calling, seat types, taxes and onboarding for higher editions.14-Day Free Trial — Sales Hub offer verified. Confirm trial edition, eligible calling destinations, number access, minute allowance and conversion. A demo is separate.Start 14-Day Free Trial
Zadarma PBX + Teamsale CRM G2: Zadarma Cloud PBX★★★★★★★★★★4.6/5	A phone-first team needing a simpler connected sales pipeline.	Teamsale requires an active configured Zadarma PBX. Rating is for Cloud PBX, not Teamsale CRM. Confirm users, storage, paid parameters, numbers and the regional calling package.	Teamsale CRM: no separate feeActive PBX required. Standard PBX lists US$0/month for 5 users, with no included numbers. Calls, numbers and optional services are extra; confirm continuing activation/top-up terms.Free CRM Available — conditional on active PBX. PBX trial pages differ: setup FAQ says 7 days; CRM page says 2 weeks. Confirm account duration and test traffic.Explore Free CRM & PBX
KrispCall + A Compatible CRM G2: KrispCall★★★★★★★★★★4.5/5	Calling-layer replacement while keeping a suitable CRM and workspace.	CRM, projects, sites and business workflows remain separately supplied. Confirm the exact connector. Starter supports up to 5 users; Advance adds recording/transfers, while transcripts/summaries are add-ons.	Starter: US$12/user/monthAnnual billing; US$15 monthly. Advance US$32 annually / US$40 monthly. Add CRM subscription, connector, calling, number, verification and tax requirements.Exclusive 7-Day Free Trial — for VoIPCalling.com visitors through this referral. Confirm issued features, usage and conversion. Public subscription refunds are separate.Start Exclusive 7-Day Free Trial

1. Zoho CRM With Optional Zoho Voice: A Modular Sales Environment

Zoho CRM is a suitable Bitrix24 alternative for a team that wants the sales database as the centre, without immediately committing to a larger bundled suite. Standard CRM work can be separated from Voice and other applications, so the business can purchase what each team actually uses.

On the Zoho CRM pricing page, the Standard CRM edition is US$14 per user per month billed annually. Zoho Voice is a separate product: on the Zoho Voice page, Zoho Voice Solo is free for one user, while Business starts at US$6 per user monthly annually, and Business Plus at US$12. Number, call and verification costs remain separate.

Zoho’s Voice trial page offers a 15-day trial, with certain number and inbound arrangements requiring a paid setup. Its CRM pricing page offers a 15-day trial for up to 3 users. That separate trial structure matters for Bitrix24 alternatives: a trial of CRM and a trial of calling are not the same evaluation.

For Bitrix24 alternatives, Zoho’s CRM and Voice labels should not be treated as one price. Confirm whether the required telephony integration is included, which contact sync is available and whether PhoneBridge changes the telephony package. Projects, sites and wider workspace tools remain separate products with their own pricing.

Zoho CRM suits a Bitrix24 alternative where CRM controls are important and calling can be configured separately. It is less suitable when the business wants a single bundled CRM-and-PBX price or a phone-first sales pipeline with minimal configuration.

2. Freshsales: CRM Records And Sales Calling In One Workflow

Freshsales is a strong Bitrix24 alternative when CRM records and calling should be close together. Freshsales is designed around contacts, deals, activities and conversations, so a sales team can record calls without moving between disconnected tools.

On the Freshsales pricing page, Growth is US$9 per user monthly billed annually, Pro is US$39 and Enterprise is US$59. The Growth description includes chat, email and phone features; the Pro description adds scoring, territories and sales sequences. Confirm whether the desired telephony setup is available in the chosen edition and whether it uses calling credits.

Freshsales offers a 21-day free trial with no credit card required. That trial is useful for testing contact, deal and call workflows, but the business should confirm the issued edition and whether the trial includes the same calling allowance as the paid plan.

For Bitrix24 alternatives, Freshsales is less suitable when the business needs a wider project workspace or a complex on-premise replacement. Freshsales Suite is a separate scope; the standard CRM pricing should not be assumed to include every Freshworks application.

3. HubSpot Sales Hub: Pipeline Visibility And A Wider CRM Ecosystem

HubSpot Sales Hub is a suitable Bitrix24 alternative for teams that want CRM visibility across a wider set of applications. It is designed around contacts, companies, deals and activities, with calling as part of the sales workflow rather than the sole product.

On the HubSpot Sales Hub pricing page, the Starter catalogue price is US$20 per seat monthly. Eligible new-customer Starter offers advertise US$7 with annual prepayment or US$10 monthly. Confirm the offer length, renewal price, included calling, seat types and onboarding before using that figure in a Bitrix24 alternative comparison.

HubSpot offers a 14-day free trial for Sales Hub. That trial is useful for testing pipeline and calling workflows, but the business should confirm the trial edition, eligible calling destinations, number access and minute allowance.

For Bitrix24 alternatives, HubSpot is less suitable when the business wants a low-cost phone-first system or a single bundled PBX price. Marketing, service and other Hubs have separate scope, and advanced automation may require a higher edition.

4. Zadarma With Teamsale CRM: A Phone-First Sales Pipeline

Zadarma with Teamsale CRM is a suitable Bitrix24 alternative for a phone-first team that wants a simpler sales pipeline connected to its PBX. Teamsale is designed to capture calls, contacts and deals without requiring a separate CRM subscription.

On the Zadarma Teamsale CRM page, Teamsale CRM has no separate fee when used with an active configured Zadarma PBX. The Zadarma PBX tariffs page lists Standard PBX at US$0 per month for 5 users, with no included numbers. Calls, numbers and optional services are extra.

Zadarma’s PBX trial pages differ: the setup FAQ says 7 days, while the CRM page says 2 weeks. Confirm the account duration and test traffic before relying on either figure. Teamsale requires an active PBX, so a free CRM label does not mean free calling.

For Bitrix24 alternatives, Zadarma is less suitable when the business needs a wider CRM ecosystem, advanced automation or a large project workspace. The G2 rating of 4.6/5 applies to Zadarma Cloud PBX, not to Teamsale CRM itself.

5. KrispCall With A Compatible CRM: Change The Calling Layer

KrispCall with a compatible CRM is a suitable Bitrix24 alternative when the business wants to improve calling without moving its sales database. KrispCall is designed around shared numbers, team inboxes and call management, so a team can change its phone service while retaining CRM records.

On the KrispCall pricing page, Starter is US$12 per user monthly billed annually (US$15 monthly) and Advance is US$32 annually (US$40 monthly). Starter supports up to 5 users; Advance adds recording and transfers, while transcripts and summaries are add-ons. CRM subscription, connector, calling, number, verification and tax costs remain separate.

KrispCall offers a free demo and an exclusive seven-day free trial for VoIPCalling.com visitors through our referral. That trial is useful for testing shared numbers and call handling, but the business should confirm the issued features and whether the trial plan matches the paid tier it intends to buy.

For Bitrix24 alternatives, KrispCall is less suitable when the business needs a full CRM replacement, project management or a wider workspace. It is a calling-layer change, not a Bitrix24 workspace replacement.

Test A Customer Journey Instead Of Counting CRM Features

For Bitrix24 alternatives, a customer journey test is more useful than a feature count. Choose a real scenario: a new enquiry arrives, a sales person qualifies it, a follow-up call is made, a deal stage changes and a task is created. Ask each Bitrix24 competitor to demonstrate that journey with the same data.

A Bitrix24 replacement should show how calls are logged, how contacts are linked and how follow-up tasks are created. For Bitrix24 alternatives, a CRM that requires manual copying between tools may be less useful than a simpler system that captures the journey automatically.

For Bitrix24 alternatives, test the journey with the staff who will use it daily. A sales person, a supervisor and an administrator may have different needs. A Bitrix24 alternative that works well for one role may not work well for another.

For Bitrix24 alternatives, measure the time and steps required for the journey. A Bitrix24 replacement that reduces steps and errors is more valuable than one that simply adds features.

Rebuild Permissions And Automation With The Paid Edition In View

For Bitrix24 alternatives, permissions and automation should be rebuilt with the paid edition in view. A trial that includes premium automation may not represent the entry-level paid service. Ask Bitrix24 competitors to confirm which automation features are included in the selected edition.

A Bitrix24 replacement should list which staff can view, edit and delete records. For Bitrix24 alternatives, a system that gives every user full access may not be suitable for a business with sensitive customer data. A Bitrix24 alternative buyer should test permissions with different user roles.

For Bitrix24 alternatives, automation rules should be tested with real data. A Bitrix24 alternative buyer should create a test deal, trigger an automation and check whether the correct task, email or notification is created. A Bitrix24 alternative that fails automation testing may cause manual work after migration.

For Bitrix24 alternatives, ask whether automation can be exported or must be rebuilt manually. A Bitrix24 replacement that requires manual rebuilding may take longer to implement than expected.

Account For Projects, Collaboration And The On-Premise Estate

For Bitrix24 alternatives, projects, collaboration and on-premise estate should be accounted for separately. A CRM-only replacement may not include project management, file storage or team collaboration. For Bitrix24 alternatives, the business should list which workspace tools it actually uses.

A Bitrix24 replacement for a cloud account may be simpler than for an on-premise installation. For Bitrix24 alternatives, an on-premise deployment may include custom code, integrations and server administration that a cloud subscription does not replace. A Bitrix24 alternative buyer should review the current deployment before selecting a hosted edition.

For Bitrix24 alternatives, ask whether the replacement service can import projects, tasks and files. A Bitrix24 alternative buyer should test import with a small sample before committing to a full migration.

For Bitrix24 alternatives, collaboration tools should be tested with the team. A Bitrix24 alternative that changes how staff communicate may affect productivity even if CRM features are similar.

Keep Number Porting, Connector Rights And Call Charges Separate

For Bitrix24 alternatives, number porting, connector rights and call charges should be kept separate. A Bitrix24 alternative buyer should confirm that the receiving supplier can port existing numbers and that the porting process will not cause downtime. For Bitrix24 alternatives, the business should not cancel the old service until numbers have been successfully ported.

A Bitrix24 replacement should confirm connector rights. For Bitrix24 alternatives, a SIP connector and a REST application have different calling paths and supported devices. A Bitrix24 alternative buyer should test calling with the actual devices and applications the team uses.

For Bitrix24 alternatives, call charges should be modelled separately from subscription costs. A Bitrix24 alternative buyer should review recent bills for destination, duration and peak usage. A Bitrix24 alternative that appears cheaper on subscription may cost more once call charges are included.

For Bitrix24 alternatives, ask whether the supplier provides a written summary of number, connector and call terms. A Bitrix24 alternative buyer should not rely on a sales summary alone when the order and schedule contain different terms.

Run A Small Data Migration Before Moving The Whole Team

For Bitrix24 alternatives, a small data migration should be run before moving the whole team. A Bitrix24 alternative buyer should select a small sample of contacts, deals and activities, migrate them to the new system and check whether records, fields and relationships are preserved.

A Bitrix24 replacement should include a plan for data cleaning. For Bitrix24 alternatives, duplicate contacts, outdated deals and incomplete records should be cleaned before migration. A Bitrix24 alternative buyer should not migrate bad data to a new system.

For Bitrix24 alternatives, test migration with the staff who will use the new system. A Bitrix24 alternative buyer should ask sales staff to check whether migrated records are complete and usable. A Bitrix24 alternative that fails migration testing may cause disruption after cutover.

For Bitrix24 alternatives, keep the old system active during an overlap period if possible. A Bitrix24 alternative buyer should use the overlap to test the new system and to ensure that all records and call flows work correctly before cancelling the old arrangement.

Model CRM Seats, Calling And Missing Modules Over The Same Term

For Bitrix24 alternatives, CRM seats, calling and missing modules should be modelled over the same term. A Bitrix24 alternative buyer should calculate the total cost for the same number of users, the same calling volume and the same modules over the same period. For Bitrix24 alternatives, a comparison that uses different terms or user counts is not fair.

A Bitrix24 replacement should include the cost of missing modules. For Bitrix24 alternatives, a CRM-only price that excludes projects, collaboration or automation may not be comparable to a Bitrix24 workspace price. A Bitrix24 alternative buyer should add the cost of any additional products needed to replace missing modules.

For Bitrix24 alternatives, include tax, annual prepayment and renewal in the model. A Bitrix24 alternative buyer should confirm whether prices are shown excluding or including tax, and whether annual prepayment is required. A Bitrix24 alternative that appears cheaper on a monthly figure may cost more when annual prepayment and tax are included.

For Bitrix24 alternatives, ask the supplier to provide a written total cost for the modelled scenario. A Bitrix24 alternative buyer should not rely on a headline seat price alone when the total cost includes calling, numbers, integrations and missing modules.

Use Each Trial To Test What It Actually Includes

For Bitrix24 alternatives, each trial should be used to test what it actually includes. A Bitrix24 alternative buyer should confirm the trial edition, the number of trial users, the trial duration and whether the trial converts automatically. For Bitrix24 alternatives, a trial that includes premium features may not represent the paid service.

A Bitrix24 replacement trial should be tested with real workflows. For Bitrix24 alternatives, a trial that is only used for a demo may not reveal problems that daily use will encounter. A Bitrix24 alternative buyer should use the trial for the actual customer journey.

For Bitrix24 alternatives, trial terms for CRM and calling should be checked separately. A Bitrix24 alternative buyer should confirm whether the trial includes calling, numbers and integrations, or whether those require a paid setup. A Bitrix24 alternative that is tested only on CRM may not work as expected for calling.

For Bitrix24 alternatives, set a calendar reminder for the trial end date. A Bitrix24 alternative buyer should decide before the trial ends whether to continue, downgrade or cancel, to avoid automatic conversion to a paid plan.

Choose A CRM Move Or A Calling Improvement Deliberately

For Bitrix24 alternatives, the final choice should be deliberate: either move the CRM or improve calling. A Bitrix24 alternative buyer should choose a CRM move when the sales database, pipeline or workflow is the problem. For Bitrix24 alternatives, a calling improvement is sufficient when the CRM works well but phone handling needs improvement.

A Bitrix24 replacement should be selected by comparing pilot results for each shortlisted option. For Bitrix24 alternatives, the option with the best pilot results for the business’s specific problem should be chosen, even if another option offers more features or a lower headline price.

For Bitrix24 alternatives, the business should document the improvement it expects and how it will measure it after the change. A Bitrix24 alternative buyer should set a review date after cutover to check whether the expected improvement has been achieved.

For Bitrix24 alternatives, if no option demonstrates a clear improvement, the business should consider keeping its current system or negotiating a better arrangement with its existing supplier. A Bitrix24 alternative that does not improve the business is not worth the disruption of a move.

Frequently Asked Questions

What is the best Bitrix24 alternative for a sales team?

The best Bitrix24 alternative depends on whether the business needs a CRM move or a calling improvement. Zoho CRM suits a modular CRM setup, Freshsales suits CRM records and calling close together, HubSpot Sales Hub suits pipeline visibility, Zadarma suits a phone-first pipeline and KrispCall suits a calling-layer change with a retained CRM.

Is there a free Bitrix24 alternative?

No supplier in this guide is presented as a free Bitrix24 workspace replacement. Zoho Voice Solo is free for one user, Zadarma Teamsale CRM has no separate fee with an active PBX, and HubSpot offers free CRM access, but calling, numbers, paid editions and other applications cost separately. Free trials are time-limited evaluation tools, not free ongoing services.

Can I keep my phone numbers when leaving Bitrix24?

Number porting should be confirmed with the receiving supplier before cancelling the old service. Keep the old service active during an overlap period if possible, and test all numbers and call flows after the port before cancelling the existing arrangement.

Which Bitrix24 alternative is cheapest?

On headline price, Zadarma Teamsale CRM has no separate fee with an active PBX, Freshsales Growth is US$9 per user monthly billed annually, and Zoho CRM Standard is US$14 per user monthly billed annually. The cheapest total cost depends on CRM seats, calling, numbers, integrations and missing modules over the same term.

Do Bitrix24 alternatives offer a free trial?

Zoho CRM and Zoho Voice offer 15-day trials, Freshsales offers a 21-day free trial, HubSpot Sales Hub offers a 14-day free trial, Zadarma’s PBX trial pages differ (7 days in the setup FAQ, 2 weeks on the CRM page), and KrispCall offers an exclusive seven-day free trial for VoIPCalling.com visitors through our referral.