VoIP Call Transfer
Manage your incoming calls with the call transfer feature. It’s included in our telephony service and works with any VoIP Calling plan you choose.
Flexibly Control All Call Transfer
A call transfer service allows you to transfer a call to another user or colleague’s extension or an external number. You can announce the call first with a warm transfer or simply pass it on with a cold transfer. It’s a flexible way to manage calls that is often paired with handy features like call forwarding, call divert, call hold, and call waiting. These features are all designed to keep conversations flowing smoothly in your business.
Call Transfer Scenario in PBX
Cold Transfer: Got a call you don’t want to handle? Just push it over to another extension or even an outside number without answering. Boom—your phone stops ringing, and the caller lands somewhere else.
Warm Transfer: When a customer rings but you’re not the right person, give them a heads-up and send the call to the right department. If nobody picks up, you can even drop it into voicemail. It’s like politely handing them to the right desk instead of leaving them hanging.
Benefits of Call Transfer Feature
Smooth call transition
Instead of bouncing callers around or making them wait, you can quickly send them to the right person or department.
Boosts Team Efficiency
Your staff can focus only on the calls they’re meant to handle. No wasted minutes explaining issues that belong to someone else.
FAQ: Call Transfer
Call transfer is included in our premium package, so if you are on Basic and Standard, you don’t need to pay extra charges for it. And not everyone needs the Find me/Follow me feature as it depends on how you conduct your business.
If you’re doing flexible working or if your business embraces the flexible working element, then this Find me/Follow me call forwarding service is a must have – typically small and medium sized businesses tend to use this feature a lot.
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