Pickup Groups
Pickup Groups are a VoIP feature that allows one user to answer another user’s incoming call within the same group. If a colleague’s phone rings and they are unavailable, another team member in the pickup group can respond, ensuring no important calls are missed. This feature is especially useful in sales, support, and collaborative teams where quick response times matter.
How Pickup Groups Work?
Pickup Groups work by linking a set of users within the same VoIP system. When a call rings on one user’s phone, any member of the group can answer it by dialing a feature code or pressing a designated button. This ensures that if the intended recipient is busy or unavailable, another team member can handle the call immediately—keeping communication smooth and preventing missed opportunities.
Pickup Groups Scenario in VoIP
A customer calls the sales department, but the assigned representative is away from their desk. Instead of letting the call go unanswered, another team member in the same pickup group hears the ringing on their phone and answers it immediately. This ensures the customer gets prompt assistance, improves teamwork, and prevents missed business opportunities.
Benefits of Call Pickup Groups Features
Call picking on the go.
Easily answer your colleague’s incoming calls, even if you’re not at their desk. This flexibility ensures no call is missed, keeping customer communication seamless.
Building team spirit.
Pickup groups encourage teamwork by allowing members to support one another. It fosters collaboration and ensures that customers always get timely responses.
Be 24/7 available.
Even if the intended agent is away, other team members can step in instantly. This creates a sense of round-the-clock availability without hiring extra staff.
Learn and grow together.
When team members answer calls for one another, they gain exposure to different queries. This helps in skill-building, knowledge sharing, and overall team growth.
Pickup configuration at your fingertips.
Easily set up and manage pickup groups within your VoIP system dashboard. Simple configuration means you can adapt the system to suit your team’s workflow.
Answer calls from anywhere.
With VoIP mobility, pickup groups work across locations and devices. Team members can respond to important calls whether in the office, remote, or on the move.
Pickup Group FAQs:
A Pickup Group is a VoIP feature that allows team members to answer each other’s incoming calls within the same group, ensuring no call goes unanswered.
When a colleague’s phone rings, you can simply dial a feature code or press a designated button on your phone to pick up the call.
One can use softkey and for Group pickups, there could be another softkey such as GPickUp. You can further customise controls on our cloud PBX.
Yes, if you’re using our business grade Cisco IP phones, then one can press the pre-programmed BLF key (speed-dial key) on the phone, to receive inbound calls to the pickup group.
Definitely, if you choose our premium package, we’ll configure the Pickup Groups, call queues, the IVR and the ring groups in such a way that your business would be able to access the pickup feature. This configuration is one of the most popular amongst our clients who tend to be operating vibrant businesses.
No, if you’re using Cisco phones or other popular brands that are compatible with VoipCalling, such as Yealink and Gigaset, it should not be an issue. Also, you don’t need any extra equipment as our cloud PBX will handle all of it.
