Music on Hold
Keep your callers engaged while they wait with our customizable Music on Hold feature. Choose from our sound library or upload your own recordings to create a professional and pleasant caller experience.
Want To Play The Music Of Your Choice?
We Have Music on Hold!
You can replace awkward silence with professional, engaging music. With VoIP Calling, you can select tracks from the built-in library or upload your own that reflect your brand’s tone. Music on Hold transforms waiting time into a pleasant experience. It help you maintain a professional image, keep callers engaged, and boost overall customer satisfaction.
Music On Hold Scenario in PBX
When a caller is placed on hold in a PBX system, instead of silence, they hear pre-selected music or custom audio. This keeps callers engaged, reduces frustration during wait times, and gives the business a more professional and polished image.
A customer calls a company’s support line, but all agents are busy assisting other callers. Instead of silence, the PBX system automatically plays soft background music along with a recorded message like ‘Your call is important to us, please stay on the line.’ This reassures the customer, keeps them engaged, and helps reduce frustration while waiting for the next available agent.
Benefits of Music on Hold Features
Music of your choice
You can select music and messages of your own choice to be played based on the time, day and caller ID of the caller.
Better customer experience
Replaces awkward silence with polished audio that reflects your brand. It improves the calling experience of your callers with optimized music for mobiles.
Deliver messages while callers wait
This feature allows you to deliver any helpful information for your customer. Creates a pleasant experience and shows you value their time.
Answer FAQs
Through music on hold you can play answer to frequently asked questions along with music.
Reduced Caller Frustration
Keeps customers engaged while waiting, lowering hang-up rates. Play company messages, promotions, or tailored music to strengthen brand identity.
Better Call Retention
Encourages callers to stay on the line longer until an agent is available.
Music on Hold FAQs
Music on Hold is a phone system feature that plays music or audio messages for callers while they wait in a queue or on hold.
It prevents dead silence, reduces caller frustration, and projects a professional brand image, keeping customers engaged until an agent is available.
Yes, most systems allow you to upload custom music or recordings, such as promotional messages or brand-specific audio.
Yes, VoIP and PBX systems often come with a built-in library of licensed tracks you can use instantly.
You can play any type of message, just upload the message as a media file in your music library and play it as and when needed.
You can upload files by simply logging in to your VoIP Business account and selecting music on hold from the menu then selecting the ‘upload’ option.
You can upload a total of 25 files. Each file must be less than 10 minutes long. The files will be played in random order or in a particular order.
With VoIP Calling, you can customize music on nearly everything, from extensions, to groups to even single and multi level IVRs.
You can use music on hold in multiple ways:
- Music during call hold: you can use music on hold while a caller is on hold.
- Music during call waiting: you can use music on hold if you want to receive another incoming while you are already on the phone.
- Music during call Park: you can use music on hold when you park a call.
