VoIP Emergency Calls
Register your business’s location with us to use our VoIP emergency calling service. Free public emergency calls to E911, 999 and 112.
Emergency Calls are accessible to all VoIP Calling customers
Your safety is our priority; therefore, VoIP Calling provides its customers with a safe and reliable means of communication in times of emergency.
After filling out the signup form, we will get to know your location where you will use VoIP Calling. Hence, in case of emergency, you can call 999 through our service.
It’s good practice to tell the 999 or 112 agents the exact location because sometimes the emergency centre doesn’t have access to your registered number and address with VoIP Calling.
Emergency Calls Scenario in PBX
For Example, there’s an emergency in the office, someone dials the local emergency number from their desk phone. The PBX instantly routes the call to emergency services without delays. At the same time, it can notify the office manager or security team with an alert so that help can be dispatched quickly on both ends. This way, emergencies are handled fast, and no time is wasted.
FAQ: Emergency Calls
If there are customers who do not have access to either of the services, then your call to 999 will be sent to the VoIP Business emergency call center. Then a professionally trained agent will ask for your name, contact number and address. The agent will then contact the local emergency center for the customer to send the help which is needed.
You have to register physical location for each phone line where you use VoIP Calling services. Also it is important to remember that if you change your device location then you need to register the new location as well. You just need to login to your account and follow the instructions given on the site.
When the traditional 999 is dialed the customers are connected to an emergency service provider. Which emergency provider is connected to you depends on your location. Once you are connected, you talk to an operator and tell your emergency situation. In enhanced 999 services the VoIP Business provides your phone number and address when your call arrives at the emergency services provider. This is extremely helpful in situations where the caller is not able to speak, or the caller doesn’t know their exact location. In these situations, the information is gathered from the databases that are maintained by the multiple local telephone companies. The number of the caller is used to map the exact address from the database through Automatic Location Identification (ALI).
This Emergency Calling feature is available to all users, regardless of free or paid plans. For us, we take emergency services very seriously and as such if a business puts and verifies their location in there, any user in your organisation is able to make free public emergency calls.
