VoIP Call Routing
VoIP Call Routing directs every call to the right person or department without the runaround.
It’s like GPS for your phone system—fast, smart, and always on the right track.
Easily Implement VoIP Call Routing Service
Call routing is a feature that uses predetermined rules to keep calls flowing smoothly within an organization. With our hosted PBX, call routing works on multiple levels to fit your business needs.
VoIP Calling lets you direct incoming calls to specific users based on set criteria—for example, the time of day. It’s simple to use and flexible enough to set up different routes, all without needing IT support.
Call Routing Scenarios
Call Routing Types
Call routing makes sure every caller reaches the right person without frustration.
- For example, time-based routing sends calls to your team during office hours and to voicemail or an on-call agent after hours.
- Location-based routing connects customers to the nearest office.
- While skill-based routing ensures that technical questions are directed to IT and billing queries are routed to accounts.
- Businesses can also utilize round-robin routing to evenly distribute calls among agents, priority routing to provide VIP customers with quicker service, or department routing with menu options such as “Press 1 for Sales.
Together, these scenarios ensure smooth, efficient, and customer-friendly communication.
Benefits of Call Routing
Faster Connections
Callers reach the right person quickly, without endless transfers.
Happier Customers
Less waiting and confusion means a smoother experience.
Efficient Workflows
Calls go directly to the right department or agent, saving time.
Fair Distribution
Routes calls evenly so no single employee gets overwhelmed.
24/7 Availability
With time-based routing, customers are handled even after hours.
FAQ: Call Routing
Call routing simply means directing incoming calls to the right place using pre-set rules. Instead of every call ringing everywhere, the system decides where it should go—like sales, support, or a specific person—based on things like time of day, caller location, or availability. In short, it’s the traffic controller for your phone system, making sure every caller lands where they need to be.
Call routing on iPhone means controlling where your incoming calls go. For example, you can forward calls to another number, send them straight to voicemail, or use features like Call Forwarding, Do Not Disturb, or Focus modes to decide how calls are handled. In simple terms, it lets you choose whether your iPhone rings, sends the call elsewhere, or silences it based on your preferences.
When you make a phone call, it doesn’t just jump straight to the other person—it follows a path. First, your call goes through your phone provider’s network (cellular, landline, or VoIP). Then, based on routing rules, the system decides where to send it—maybe to a specific department, an available agent, or even a voicemail if no one picks up. Think of it like mailing a letter: the address (routing rules) ensures it ends up in the right hands, quickly and efficiently.
Yes, you can customise according to your preference from your online profile. You can create detailed instructions regarding calls such as what class of callers should reach you at a particular point of time
All incoming calls are routed to available agents or to an agent who has enabled the call forwarding feature. This will be done in priority set for the agents. However, first the available agents are picked then the agents with call forwarding enabled.
Call routing for business is the system that directs incoming calls to the right person, team, or department using pre-set rules. Instead of callers getting bounced around, the system decides—based on time, location, or caller needs—where the call should go. For example, sales calls go to the sales team, after-hours calls go to voicemail, and VIP clients go straight to senior staff. In short, it’s like a smart receptionist that ensures every call is answered by the right person, at the right time.
