Call Parking
Call Parking allows you to place a call on hold in a “parking spot” so that another team member can pick it up from any phone. It’s perfect for busy offices where calls need to be transferred smoothly without losing the caller.
No Extension? Just Call Park It.
Call parking is like putting a caller in a safe waiting spot so someone else can grab them. 🚦 Instead of fumbling with transfers, you just park the call at, say, 701. Now anyone—whether they’re at the front desk, the warehouse, or chilling in the break room—can pick it up by dialing that number.
Think of it as the office version of “holding the elevator” for a teammate. You keep things moving, nobody gets lost, and the caller feels taken care of without endless hold music. 🎶👉📞
When you park a call, your phone system gives it a “temporary parking ticket” 🎟️—basically a short extension number. While the caller chills, they’ll only hear your company’s hold music (hopefully something nicer than elevator tunes 🎶).
Here’s the deal: the parked call sits there waiting for someone to grab it. If no one picks it up within the set time limit, the system politely sends it off to voicemail instead of leaving the caller hanging forever.
👉 It’s like leaving a friend at the coffee shop with background music—if you don’t show up on time, they head home and leave you a note. ☕📞
Call parking may sound like an extra step when you already have hold and transfer buttons, but here’s where it shines: imagine the person the caller needs isn’t at their desk. 🚶♂️ Their extension won’t help you because… well, no one’s there to pick it up.
With call parking, you don’t need to know (or remember) the exact extension. You just “park” the call in a public spot, and the right person can grab it from any phone or even another office.
Think of it like leaving a sticky note on the office fridge: “Call waiting on 703!”—and whoever needs it can pick it up, no matter where they are. 📝📞
👉 Perfect for when extensions are a mystery, people are mobile, or offices are spread out.
How Does Call Parking Work?
Call Parking works kind of like putting your call on a “public hold shelf.” 🛑📞 Instead of putting the call on *your* phone’s hold, you “park” it in a numbered extension (like 701). Now, anyone in the office can pick it up by dialing that parking spot number. Example: You’re on a call, but the person they need to talk to sits in another department. You park the call at *702* and shout, “Hey John, pick up 702!”—and John grabs the call from his phone. 👉 In short: **Call Parking = put it on hold here, pick it up anywhere.
🔹 Step-by-Step: How Call Parking Works
You get a call → Customer calls you, but oops… they need someone else.
You “park” the call → Instead of keeping them on hold on your phone, you park it at a special extension (like 701).
System assigns a slot → The PBX (phone system) says: “Okay, this call is now sitting at spot 701.”
You notify the right person → “Hey Sarah, grab 701!” (or send a quick message in chat).
They retrieve it → Sarah dials 701 from her phone, and instantly she’s talking to the caller.
Caller never knows → To the customer, it feels like a smooth transfer—no confusion, no dead air.
Benefits of the Call Parking feature:
Pick up from anywhere
You can park a call and grab it from any phone in the office (or even another office location).
No extension headaches
Forget remembering or searching for someone’s extension—just park the call and let them grab it.
Keeps callers engaged
While parked, callers hear your company’s music or a message instead of dead silence.
Saves time in busy offices
Receptionists or front-desk staff can quickly park calls without chasing people around.
Perfect for mobile staff
Great for employees who aren’t tied to one desk; they can pick up the parked call wherever they are.
Smooth handoffs
Instead of awkwardly putting someone on hold and running around, you park the call and calmly notify the right person.
Multi-device friendly
Calls can be retrieved not just from desk phones, but also from softphones or mobile apps.
Failsafe option
If no one picks up, the parked call can automatically roll into voicemail so customers aren’t left hanging.
Call Parking FAQs:
Call Parking lets you put a caller on a “shared hold” so anyone in the office (or even remote) can pick it up from another phone.
To park a call, press the Call Park button or dial the assigned parking code (like *701).
The system gives the call a “parking spot number” that another user can dial to pick it up.
Call Hold keeps the call tied to your phone, only you can resume it.
Call Parking frees the call to a “shared slot,” so anyone in the office can pick it up.
The Call Park feature is included at no extra cost with VoIP Calling Basic. Further customizations are available in the Standard and the Premium packages.
Yes. Call Parking works for inbound and outbound calls. Nonetheless, it does not support outbound calling to another extension in your system.
You can park incoming calls and retrieve them on any VoIP Calling desk phone despite of office location.
Incoming calls can be parked and retrieved on any, regardless of office location. You can park calls using the touch-tone command on your VoIP Calling for Desktop or your Smartphone using the VoIPBusiness app for iPhone and Android
The admin of the phone system can help you make a park location group which is then only accessible and visible to the added employees by using the desk phone or VoIPBusiness for Desktop.
Call Parking is just supported for warm transfer calls on the desk phones through the Call Parking soft key.
