VoIP Call Logs
VoIP Call Logs give you a detailed record of all incoming, outgoing, and missed calls, along with timestamps and caller info. They help businesses track communication, monitor performance, and resolve customer queries faster.
View Your Entire Record of Incoming and Outgoing Calls
Think of VoIP Call Logs as your phone’s diary—it remembers everything, even when you don’t. Every incoming and outgoing call gets recorded with the caller’s name, number, extension, date, time, and duration. Need to check who you spoke to last Tuesday at 3 PM? It’s right there. You can even sort calls by date, type, or category, making it super easy to track down conversations. It’s like having receipts for every call—minus the crumpled paper mess.
Call Logging in PBX
Call Logging in PBX is like your phone’s memory on steroids—it keeps track of every call: who rang, when, how long it lasted, and which extension picked it up.
No more scratching your head wondering, “Did I actually call that client back?”—the log has your back. Managers love it too; they can see how many calls the team handled and spot where time’s slipping away. And if a customer ever says, “But I called yesterday!”—you can pull up the log and know for sure. It’s your built-in call detective, minus the trench coat.
Benefits of the Call logs feature
Employees Performance
You can get a clear picture on how your employees are performing.
Download The Logs
You can also download the call logs and have them delivered directly in your email box.
Schedule Delivery
You can schedule an automatic delivery of call logs on monthly, weekly or daily basis.
Listen Recorded Call
With call logs you can also listen to the calls that have been recorded. Download them and hear them on the device of your choice.
Better Strategic Plan
With this feature you can improve your strategic planning. As it allows you to track all transactions, billings, and expense and business metrics.
FAQs: Call logs
We have a call recording feature which is separate from call logging. Call logs of voicemails and faxes are stored for up to a month. Almost 200 messages are stored in your online account. For desktop inbox all your voicemails and faxes are stored indefinitely.
All the details of the calls e.g missed call, incoming call, outgoing call, the duration of the call, and the date and time.
Information regarding your main business number and your extensions can be downloaded into an Excel spreadsheet for further cost analysis. Some larger companies tend to use BI (Business Intelligence) techniques to report on the call logs.
