VoIP Call Hold
VoIP Call Hold feature enables you to pause a conversation without disconnecting, allowing you to handle another task or transfer the call. The caller hears music or a custom message while waiting.
Feel free to place a customer on hold
VoIP Calling provides the Call hold feature as part of Telephony package. When you’re on an important VoIP call and suddenly your boss pings you, or a customer walks in—panic mode, right? That’s where the Call Hold feature saves the day. With a single click, you can put the caller on hold without dropping the line. While they hear a friendly tune or a pre-recorded message (instead of awkward silence), you get the freedom to check in with a teammate, grab that missing file, or handle another quick task. It’s like pressing the pause button on a conversation—professional, polite, and way less stressful.
Call Hold Scenario in PBX
In a PBX system, Call Hold comes in handy when an employee needs to pause a call to check details or consult a colleague. For example, a support agent can place a customer on hold, verify the solution with the tech team, and then resume the call without losing the customer.
Benefits of the Call Hold Feature
Better multitasking
Employees can handle urgent tasks or consult teammates without dropping the call.
Professional experience
Callers hear music or a message instead of dead silence, keeping them engaged.
Improved customer service
Agents can gather accurate info while the caller waits, leading to faster, clearer solutions.
Call Hold FAQs:
VoIP Call Hold allow you temporarily pause a call without disconnecting. The caller stays on the line while hearing music or a message.
No, once a call is placed on hold, the caller cannot hear or speak to you until you resume the call.
The majority of clients judge your business based on the experience they have when they contact your company whether in person or on call. This feature allows your customers to have a pleasant experience of calling as it allows you to play recordings, many and other professional messages.
VoIPCalling understands that the first few minutes with a customer are critical as it creates a perception of your company in the callers’ mind. It has been a proven fact that when callers hear an informative, pleasing greeting whilst their Call is on hold, they probably feel reassured that they called a trustworthy business.
Yes, VoIPBusiness allows you to give your audience something interesting to listen and attract their attention. This shows customers that they are valued. Any interesting information given can awake curiosity in the customers. If the customers have something interesting to listen to then they will hold the call for longer and won’t be frustrated.
Call Hold allows you to play a customised message to your customers which can motivate them about your business. It helps in engaging the customers with music or messages rather than dead silence.