To activate call forwarding, go to your VoIP phone settings or provider’s dashboard and turn on the Call Forwarding option. Enter the number you want calls redirected to, and it’s ready to go.
VoIP Call Forwarding
VoIP Call Forwarding is an important feature that allows you to redirect incoming calls from your VoIP number to another phone, extension, or landline. It ensures you never miss important calls, regardless of your location.
What is VoIP Call Forwarding?
You can think of VoIP call forwarding as your office’s safety net. Got a client calling? You can send that call to another teammate—whether they’re sitting across the room or working from a beach in Bali. You can even forward calls outside your company if needed.
The best part? It’s not some stiff, pre-set rule. You can forward calls on the fly in real time.
For Example: The phone rings, but the first employee is busy. No worries—ring the second, third, or whoever’s free. If no one’s around, you can send it straight to voicemail so your client still feels heard.
It’s like passing the ball in a game—you just make sure it lands in the right hands.
Call Forwarding Scenario in PBX
In PBX, call forwarding allows incoming calls to be routed between employees or devices until someone answers. So, no customer is left hanging with the VoIP Call forwarding feature. Whether it’s sequential, simultaneous, or even to voicemail, it keeps communication smooth and stress-free.
If a customer calls your company’s main line. Instead of the call dying on one desk phone, your PBX system acts as a matchmaker.
- Scenario 1 – Sequential Ringing: The call rings Employee A. No answer? It jumps to Employee B, then C, until someone picks up, like musical chairs, but with phones.
- Scenario 2 – Simultaneous Ringing: The call rings everyone’s phones at once. First person to grab it wins (and saves the day).
- Scenario 3 – External Forwarding: Out of office? The PBX can push that call to your mobile or even an external number.
- Scenario 4 – Voicemail Forwarding: Nobody’s free? Straight to voicemail, ensuring no caller feels ghosted.
That’s the beauty of PBX call forwarding—you’re never really “away,” and your customers don’t feel ignored.
Benefits of the Call Forwarding Feature
Never Miss a Call
Stay connected even when you’re out of office or away from your desk. Imagine a client rings your office while you’re grabbing a coffee or stuck in traffic. With call forwarding, that call doesn’t just die on your desk phone—it smoothly transfers to your mobile or another colleague. This means no more “Sorry, I tried calling but nobody answered” moments.
Better Customer Service
Calls quickly reach the right person, reducing wait times. Nobody likes waiting on hold or being bounced around. Call forwarding ensures customers reach the right person faster. For example, if your sales rep doesn’t pick up, the call can go straight to another available team member. That little tweak can be the difference between landing a new customer and losing one to a competitor.
More Flexibility for Teams
Forward calls to your mobile, another team member, or even voicemail. Today’s workforce isn’t glued to desks anymore. Whether you’re working from home, traveling, or out meeting clients, call forwarding keeps you reachable. You can redirect calls to your smartphone, a home office line, or even voicemail. Flexibility like this gives your team freedom without sacrificing communication.
FAQ: VoIP Call Forwarding
How to activate call forwarding?
How to forward voip calls to cell phone?
To forward VoIP calls to your cell phone, log in to your VoIP provider’s dashboard and enable call forwarding by entering your mobile number. Once set, all incoming calls will automatically redirect to your cell.
How do I forward VoIP calls to another number?
Just log in to your VoIP settings, turn on call forwarding, and add the number you want calls sent to—it works instantly.
How many phone numbers can I forward calls to?
You can forward calls up to 10 phone numbers. All the numbers can ring at the same time or sequentially. You can specify the settings according to your requirement. Forward calls to up to 10 phone numbers, which can ring simultaneously or in the order you specify.
Can I forward VoIP calls to multiple phones at once?
Yes! Many VoIP systems let you forward calls to multiple numbers simultaneously or in sequence until someone answers.
Is voicemail included in call forwarding?
Absolutely. If no one answers, the call can be forwarded directly to voicemail so customers can still leave a message.
Can I forward calls to international numbers?
Yes, most VoIP providers support international forwarding, but some may charge extra fees depending on the country.
Does VoIP call forwarding work after office hours?
Definitely. You can set schedules so that calls outside business hours go straight to voicemail or to an on-call employee.
Do I need special equipment for call forwarding?
No extra gadgets needed—everything is managed from your VoIP dashboard or mobile app.
Can I forward calls to non-VoIPCalling numbers?
Yes. This feature allows you to forward calls to any number and any device.
Is it difficult to change the settings for call forwarding?
No, VoIP Calling makes it easy for you to change the settings at any time you want. All you need is to use your phone, tablet or computer. With a few clicks you can easily set up and change the settings for call forwarding whether it is for an individual or an entire department. As users you can configure your own settings for individual forwarding to suit your work schedule.