Get Real-time Insights With Call Analytics
Call Analytics is a useful feature to measure, collect, analyse and report the phone call data. Call analytics indicates key performances through call tracking and call recording metrics. This feature is useful for businesses to review which online and offline marketing channels drive calls to their business and also give an understanding of what happens during that calls for better qualification and optimization. Call report and analytics also offers call recording, call transcriptions, lead scoring and advanced reporting which allows users to listen to employees’ conversations.
Call Analytics: Example
As a manager, you can understand deeper insights about your outbound and inbound calls. Whether you are analysing the volume of calls, outgoing calls or duration of calls, you can calculate average call duration, calls per number (geographic or non-geographic and also single numbers). Through chart feature time range you can compare time-periods and can email the reports to yourself and the team regularly or share with other important stakeholders of your business.
Monitor Your Call Metrics
Call Analytics helps you easily track all the important missed calls, received calls, call lengths, and how quickly you pick up the phone. Think of it as your business’s call coach, giving you the necessary information to crush communication!
Queue time, average call duration, percentage of calls answered, service level – track the metrics that matter most.
Filter Your Statistics By User, Group or Number
VoIPCalling helps you perform detailed call analytics by focusing on a particular service or user. For example, you could analyse only the performance of your team that handles client support calls.
- Call analytics can help companies provide better customer service, particularly those with technical support or customer service teams. By measuring employees’ performance, you can enhance their performance.
- VoIPCalling call analytics also allows you to record your employees’ calls, and it can help you identify the trends that could affect your company.
- Call analytics allows you to monitor calling activity and track key metrics, such as the volume and length of calls. Then, you can understand the patterns of every call and better accommodate resources in the future.
- Businesses can also use this feature to understand which of their ads drive qualified calls to their business.
- It becomes easier to check and compare the call duration, count and availability of all employees.
Create Your Own Reports
Our Call Analytics generate custom reports tailored to your needs by day, number, or specific users. Only get the info that matters to your business so you can focus on what drives results. It’s like having your own personal data assistant without the coffee breaks. Export or use our API to retrieve your data and organize it as you wish within your internal tools.
Benefits Of Call Analytics
Call analytics helps you see where your agents can improve. Track metrics like the time it takes to answer and missed calls. It’s like giving your team a roadmap to success. With all the call data in one place, your team can make more smart and data-driven decisions.Â
- Improves call quality monitoring for enhanced customer experience.
- Identifies call trends to optimize communication strategies.
- Helps reduce operational costs by analyzing usage patterns.
- Detects fraud and security threats in VoIP systems.
- Provides real-time insights for better decision-making.
- Enhances agent performance with detailed call metrics.
- Tracks customer interactions for personalized service.
- Optimizes bandwidth usage for efficient call handling.
- Supports compliance with industry regulations.
- Streamlines workflow automation through call data analysis.Â
Call analytics gives you all the performance indicators needed to sharpen your team’s skills and ensure they are consistently delivering top-notch service.
Track the Smallest Details On Your Calls
Measure your calls performance and unlock new insights with robust call analytics and reporting. Modern VoIP services for SMB’s. Over 1 billion minutes per year.
FAQ's
Call analytics dissect the conversations of recorded calls through speech analytics. The feature can analyze the pitch and tone of the caller’s voice, along with the few particular index words or phrases. For instance, you can look for the words ‘cancellation’ and ‘problem’ through the calls. It gives you the ability to dig deeper and find out the products associated with those terms. This gives you the ability to search and address problems before it gets worse.
You can generate reports from incoming call tracker for your business, such as outbound and inbound call volume, total calls, details on answered or missed calls, average calls per day and time, and more.
VoIPCalling understands that not every call is created equal and it is not fair to overwhelm your employees with low-quality calls that would waste their time. Hence, the VoIP PBX call analytics provide a solution by custom filtering and routing features which helps you enhance your customer service.
With the VoIPCalling phone system, you can easily access call analytics by clicking the analytics icon on the left side of your interface.
Pinpoint Profitability:Â with this feature of call analytics you get excellent leads of overall phone calls in percentage, which gives you an insight into which channels are driving qualified calls to your business.
Optimise Marketing Messaging:Â with call analytics, you can understand the quality of your inbound calls which then lets you adjust your campaigns to enhance your efficiencies and sales performance.
Save Time:Â you can reduce the manual management of calls by employing automated call recording and other transcription features.
