Interactive Voice Response (IVR - Auto Attendant)

IVR Auto Attendant acts as your virtual receptionist, routing calls to the right department or extension seamlessly, saving time and boosting business efficiency. You can interact with callers using digit-enabled prompts e.g. (press 1 for sales, press 2 for billing, and so on).

Enhance customer experience with Multi-Level IVR

Enhance Your Company's Image

Guide your callers through an easy-to-use, structured menu system. Connect them to the right department or service without delays. Deliver a professional, seamless, and satisfying customer journey every time. Make every call the first step to a lasting impression. Present a professional and reliable brand presence with IVR. Show customers you value their time and deliver excellence at every touchpoint.

Customize the IVR for your organization!

Design call flows that perfectly match your business needs. Tailor menus, greetings, and routing options to deliver a personalized caller experience.

Streamlined application of IVR technology!

An Auto-Attendant is a streamlined application of IVR technology that works as a virtual receptionist. It professionally greets callers and routes them to the right department or extension—eliminating the need for a human operator.

Skill-based Routing

Leverage your IVR to route calls automatically to the most suitable agents based on their skills. Organize user groups by expertise or language to ensure every caller is connected with the right person, every time.

Multi-level IVR

Multi-level IVR elevates your business phone system with a structured, multi-layer call routing menu. It streamlines customer support, improves caller experience, and helps generate more qualified leads.

Easy Task Management

Set up a team for every project and easily manage tasks through team messaging and built-in task manager.

Workforce optimization

With IVR-driven skill-based call routing, customers are automatically connected to the most qualified agent for their needs. This smart distribution optimizes your workforce and ensures faster resolutions with higher customer satisfaction.

Forwarding to an external number

External number forwarding is a powerful IVR feature that lets you redirect calls to any outside number instantly. It enhances flexibility, streamlines call management, and ensures a seamless customer experience.

Set up your IVR in minutes!

Opening Hours

Select your IVR opening hours to welcome your customers.

IVR Menu

Define your IVR menu according to the different departments or call groups in your company.

Voicemail Message

Upload your personalised messages and them to your library, and integrate those messages with the IVR.

Benefits of IVR - Auto Attendant

Automatically route calls to queues

An IVR system automatically routes calls and places callers in call queues. Direct customers to the correct department or agent promptly.

Manage large call volume

Power to better handle customers on the phone systematically and smartly. Greet callers with a polished, consistent message every time.

Improved customer satisfaction

IVR can enhance customer satisfaction by informing callers about the current status of their inquiry.

Enjoy global presence

If one has geographically distributed businesses, it allows all users to function as one. Ensure customers can access the correct information or service at any time.

Advanced feature

IVR is more advanced than a ring group and transfers calls according to a predetermined method. Reduce the need for a full-time receptionist while handling high call volumes.

Scalability

IVR allows us to reduce the number of voicemails and missed calls. Adapt easily as your business grows and call traffic increases.

FAQ: Interactive Voice Response (IVR)

What is IVR?

IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the right agent or department without manual intervention.

How does IVR benefit businesses?

IVR improves call handling efficiency, reduces wait times, lowers operational costs, and enhances customer experience by connecting callers to the right resources quickly.

What is the difference between IVR and Auto Attendant?

An Auto Attendant is a simplified form of IVR that mainly greets callers and routes them to extensions, while IVR offers advanced features like skill-based routing, multi-level menus, and call forwarding.

Can IVR work with remote or hybrid teams?

Yes, IVR can forward calls to external numbers or mobile phones, making it ideal for distributed and hybrid workforces.

Is IVR customizable for my business?

Absolutely. IVR systems can be tailored with custom greetings, menu options, and routing rules to align with your company’s needs and brand image.

What is IVR in Telecom?

IVR (Interactive Voice Response) in telecom is an automated system that interacts with callers through voice prompts and keypad inputs. It helps route calls, provide self-service options, and deliver information without human assistance. Telecom companies use IVR to manage high call volumes, reduce wait times, and improve customer satisfaction.

What is the difference between IVR and VoIP?

IVR (Interactive Voice Response) is a call management feature that guides callers through menus and routes them to the right department or agent. VoIP (Voice over Internet Protocol) is the technology that enables voice calls over the internet instead of traditional phone lines. In short, VoIP is the communication technology, while IVR is an application that operates within it to enhance call handling.

What is an IVR call example?

An IVR call is when a customer dials a company’s phone number and is greeted by an automated menu. For example: “Press 1 for Sales, Press 2 for Support, Press 3 for Billing.” The caller selects an option, and the IVR routes the call to the right department without human intervention.